Organizing Business Processes
Lead generation and collection of payments are manually operated which takes a lot of time and resources.
Documents management and verification involves multiple stages of manual information filling which is prone to human error. It leads to rework on the verification process.
A lack of streamlined mechanism to validate the false claims enables frauds to exploit the system and risk losses.
There’s a lack of integration with the backend and mobile solution which breaks the coordination between the teams leading to delays.
There were no/minimal automate reports and no measurement criteria to evaluate the outcomes
With organized digital collection, field agents are able to collect information and calculate insurance coverage, EMI, and other term details on their mobile phones or tablets.
A digitized verification process for documents helped manage user data more efficiently with an elimination of human error.
A streamlined process of claim processing enables the employees to identify frauds and process genuine claims faster and with more accuracy.
Integration of field devices with the backed helps increase productivity of the field teams while enabling an optimization of the route plan.
Reporting solution enabled monitoring and tracking of outcomes on a regular basis. Employees send their daily reports as status updates to the management.