Schedule Notifications For Delayed Works
-
Go to
Click on to view the Notifications module.
-
Click Schedule New Notification button located on the
top right corner.
- Optional:
Change Notification Quality if needed.
The Notification Quality defaults to Neutral (White). - Enter a title for the notification in the Name textbox.
- Select Notify When as Work Got Delayed.
- Optional:
If you want to schedule notification for a single work process, select one from
the For dropdown.
If you want to schedule notifications for all work processes, you can ignore this step.
- Optional: Select escalation matrix from the Escalate to dropdown to report the issue.
- Optional:
Click Rule grey box. Configure rules to send
notifications based on work priority.
-
Enter Subject and Body for the
notification in the Message section.
Click icon to add fields to the Subject and Body. -
Select the notification delivery options as per your requirement.
- Email: Allows you to send notification via Email.
- SMS: Allows you to send notification via SMS.
- Sync & Web-Notifications: Allows you to send web notifications.
- Click Save.